Information this website collects
When you request an estimate, restoration service, or a response to a message, the website may collect your name, phone number, email address, property address, contact preference, information about the property and damage, questionnaire answers, notes, and optional photographs or documents.
Why the information is collected
The information is used to review the reported property condition, prepare for follow-up, respond to your inquiry, develop a restoration scope, and communicate about requested services. Blue Rhino does not use restoration-request information for unrelated advertising or sell it for unrelated marketing purposes.
Preliminary estimates
Questionnaire information may be used to create a preliminary planning range when verified pricing is configured. Online information and uploaded images do not replace an onsite assessment, material evaluation, testing, access review, or other project-specific evaluation.
Photographs and uploaded files
Uploaded files are restricted by type and size and are intended for private review in connection with your request. They are not placed in a public gallery by default. Do not upload unrelated personal records, identity documents, payment information, or other information that is not needed to describe the property damage.
Service providers and security
Website hosting, secure file storage, and email-delivery providers may process information only as needed to operate the request workflow. Reasonable technical and organizational safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.
Retention and requests
Information may be retained as reasonably needed to respond to the request, maintain service records, meet legal obligations, and protect legitimate business interests. To ask a privacy question or request access, correction, or deletion where applicable, email contact@bluerhinorestorations.com.
Safety and emergency information
Website forms are not emergency-service channels. Leave any immediately dangerous area and contact emergency services when appropriate. Blue Rhino's restoration line remains available at 301-530-0953 after immediate danger has been addressed.
Policy updates
This policy may be updated when website practices or legal requirements change. The version displayed on this page is the current website policy.